Mitsubishi SUV Recall: Software Fix for Safety

Mitsubishi Motors North America is recalling nearly 200,000 SUVs in the US. The reason is a software issue that causes the rearview camera to freeze or go black. This problem increases the risk of crashes. The recall affects 2022-2025 Outlander and Outlander PHEV models. Mitsubishi filed the recall with the National Highway Traffic Safety Administration (NHTSA) on June 2, 2025. This recall is an extension of a related 2023 recall. Drivers may lose rear visibility, especially when reversing shortly after starting the vehicle.

Mitsubishi will notify owners about a free software update to fix the glitch. Owner notifications will start by the end of June 2025.

Mitsubishi Recalls SUVs in the US: Check Affected Models

The recall affects around 198,940 vehicles, mainly in the Outlander and Outlander PHEV range. The affected models are:

• 2022 to 2024 Mitsubishi Outlander (gasoline-powered SUVs)
• 2023 to 2025 Mitsubishi Outlander PHEV (Plug-in Hybrid Electric Vehicles)

These popular midsize SUVs are often driven by commuters and families. So, this issue could impact many drivers on the road every day.

Why Mitsubishi Recalled SUVs

The recall is due to faulty programming in the car’s software, specifically in the rearview camera system. Mitsubishi found that:

• The rearview image can freeze when the vehicle is shifted into reverse.
• In some cases, the screen might not display at all, leaving it blank.

This fault can happen especially when the car is put into reverse within 40 seconds of starting or left in reverse gear for more than 6 seconds. The result is an impaired rearward field of vision. This vision is crucial for seeing pedestrians, obstacles, or other cars when reversing. The NHTSA requires all vehicles produced after May 2018 to have working rear visibility technology. This software defect violates those safety standards, putting drivers and pedestrians at a higher risk of accidents and crashes.

From Complaints to Nationwide Recall: Timeline

The origins of this recall trace back to May 2023. Mitsubishi initially announced Recall No. 23V345 for the same issue. Then, close to 90,000 vehicles were recalled. Customers and dealers complained about:

• The rearview screen going dark upon reversing.
• A stuck or unresponsive audio system.
• The system rebooting in the middle of a drive, causing distractions or loss of sight assistance.

In January 2024, reports surfaced detailing total screen freeze-ups. By March 2024, Mitsubishi received more complaints about camera blackouts occurring while the car was in motion, presenting additional safety hazards. During a two-year period, Mitsubishi received:

• 6 formal field reports referencing software performance issues.
• 358 warranty claims due to this flaw.

Following further research and in-house testing, the company decided on May 23, 2025, that a full recall was necessary to prevent further accidents.

Fixing the Issue

To correct the malfunction, Mitsubishi will update the camera system software in all affected vehicles. This update will ensure the rearview camera turns on correctly and reliably when the car is put in reverse.

• Cars already repaired under the 2023 recall will also need the new update since this is an upgraded and revised repair.
• New cars made on or after April 22, 2025, already have the corrected software and are not included in this recall.
• The software update will be done free of charge to the car owner by certified Mitsubishi dealerships.

This software update is a non-surgical repair. It doesn’t involve replacement parts but does require a technician to install the new software onto the vehicle’s system.

When Will Recall Notices Be Released

Mitsubishi has established a definitive schedule to inform the parties involved:

• Dealers will be notified on June 16, 2025.
• Vehicle owners will be notified by mail beginning June 30, 2025.

These notices will include instructions on where and how to schedule the repair. For owners who paid out-of-pocket for previous related issues, the letter will also explain how to apply for reimbursement through Mitsubishi’s Customer Relations Department.

What This Recall Means for Drivers

This recall highlights the increasing complexity and importance of automotive software in modern vehicles. Even a seemingly minor code error can significantly impact safety. Mitsubishi’s prompt response in expanding the recall after more cases emerged shows the critical role of customer feedback and ongoing dealer reports in vehicle safety oversight. Drivers are urged to take action immediately upon receiving a recall notice. Rearview visibility is crucial for safe driving, especially in driveways, parking lots, and busy city environments.