Zomato Reduces Customer Support Workforce

Job Cuts in Zomato’s Customer Service Department

Zomato, now called Eternal, has let go of 500-600 employees in its customer support division in Mumbai. Sources indicate that poor performance led to these job cuts. Some affected workers have claimed that Zomato terminated their employment without providing a notice period. However, Zomato has chosen not to comment on the situation.

Zomato’s Associate Accelerator Program

In the previous year, the company hired over 1,500 individuals under its Zomato Associate Accelerator Program, which mainly focuses on customer support roles. Most of the employees in this department are based in Gurgaon and Hyderabad, and their primary responsibility is to resolve customer issues.

• Zomato has laid off 500-600 customer support employees
• Sources cite poor performance as the reason for the layoffs
• Some employees allege they were not given a notice period
• Last year, Zomato hired over 1,500 people for customer support roles
• Most affected employees are based in Gurgaon and Hyderabad

The company has not issued an official statement regarding the layoffs or the allegations made by the affected employees.